Refund policy

30-day return requests

Request a return within 30 days after delivery by emailing info@rosenbergwear.com with your order number, the item, and the reason. Items must be unused, unworn, unwashed, and in their original condition, with original packaging and tags. Contact us for return instructions before mailing an item and keep the return tracking number.

Damaged, defective, or incorrect items

Contact us within 14 days after delivery with photos of the item and packaging. We will review the issue and provide instructions. We cover reasonable return shipping costs for our errors, including damaged, defective, or incorrect items.

Return shipping and fees

For a change of mind, the customer pays the return shipping and obtains the shipping label. No restocking fee or undisclosed return processing fee applies.

Refunds

After receiving and inspecting an eligible return, we issue a refund to the original payment method within 3–5 business days. Your bank or card issuer may require additional days to post it.

Exchanges, cancellations, and exceptions

Contact us to request an exchange, cancellation, or order change. Requests depend on the order status and cannot be guaranteed after processing or dispatch. Eligible return and refund rights are unaffected. Items explicitly marked Final Sale or Clearance are excluded from change-of-mind returns; this exclusion does not apply to damaged, defective, or incorrect items.